Customer Care
Thank you for shopping at H.P.F, Christopher! We strive to create a personal experience for our clients offering high quality, curated collections from a diverse group of local and international designers, trunk shows, events, and new designer features. 
We appreciate your business and always hope to help you in the future. If you have any questions, please contact us: hpfchristopher@hpgrp.com

H.P.F, Christopher
98 Christopher Street
New York, NY 10014
T: 1 212 807 0140

Measurements
Measurement listings for all home and jewelry items are as follows: Length x Width x Height  United States Standard units (inches). 
Ring Size Chart
Ring sizes are in US Standard sizes unless otherwise noted. Please refer to the ring size chart for your measurements.
Bracelets are measured by Length from clasp to closure or inside circumference.
Necklaces are measured by Length from clasp to closure or inside circumference. 
Pendants are measured Width x Height
If you have any questions or concerns about measurements you see on our site, please visit the shop or contact us hpfchristopher@hpgrp.com or by phone at 1 212 807 0140.

Returns
Should you need to return an item, in-store exchange or store credit is accepted within 7 days of original purchase date with proof of receipt. Store credit must be claimed within 6 months of credit receipt. Custom and special orders are not eligible for return. BVP, food and sale items are final sales and not eligible for return.

For on-line purchases please return to us fully insured and pre-paid. CODs can not be accepted. The item must arrive unused, in original condition, accompanied by the original packaging and receipt – within 7 days of receiving the order.  Please email us at hpfchristopher@hpgrp.com, to notify us. Please include shipping and tracking details. No CODs will be accepted and shipping charges will apply on all exchanges.

Please send returns to:
H.P.F, / attn : return
98 Christopher Street
New York, NY 10014
 

Exchanges
Like returns, we will accept exchanges if you return the item back to us, pre-paid and insured, within 7 days of receiving. The item must arrive unused, in original condition, accompanied by the original packaging and receipt – within 7 days of receiving the order. Please email us at hpfchristopher@hpgrp.com, to notify us. Please include shipping and tracking details. No CODs will be accepted and shipping charges will apply on all exchanges.

Please send exchanges to:
H.P.F, / attn : exchange
98 Christopher Street
New York, NY 10014
 

Speacial Orders
Some pieces in our collections may be made to order and/or customized. This can include changes in ring size, chain length etc. These types of alterations are custom made by the designer and considered a special order. Special orders may take up to 10 weeks to complete depending on the production schedule of the individual designer. Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.
 

Back Orders
We do our best to have every piece on our web site available to you for immediate shipment, however due to the nature of handmade products, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date as soon as they become available.

 

Repairs
H.P.F, Christopher stands by the handmade quality of our designers, and as with any product of this nature, natural wear and tear or accident may result in damage. All items purchased at the shop and online are eligible for repair for a nominal fee. In most cases the piece will be returned to the designer's atelier, which typically requires 6 to 8 weeks depending on location and the nature of the adjustment.  All repair inquiries should be directed to hpfchristopher@hpgrp.com or by phone at 1 212 807 0140.

Please send repairs to:
H.P.F, / attn : repairs
98 Christopher Street
New York, NY 10014
 

Designers & Creators
If you are designer/creator whose products or services compliment the aesthetic of H.P.F, Christopher, please e-mail catalogs and information to hpfchristopher@hpgrp.com, and we will be in touch with comments or to schedule an appointment.

Employment Opportunities
H.P.F, Christopher is currently seeking retail sales associates. Experience, curiosity and passion for design preferred. Please e-mail hpfchristopher@hpgrp.com with resume and availability. We will contact you to schedule a time to meet.